Refund policy

We want you to be completely satisfied with your purchase! If for any reason you are not happy with your order, you can easily return it within 14 days from the delivery date under the following conditions:

Returns
The product should be in the same condition as when you received it.

How to Return

1. Contact us at info@ellock.se.

2. Once your return is approved, you will receive clear instructions on how to send the item back to us.

3. You are responsible for the return shipping costs. Please note that shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the amount.

Refunds
Once we receive your return, we will process your refund as quickly as possible, usually to the same payment method you used when purchasing the product.

Cancellations
You can cancel your order anytime before it has been shipped. To cancel, please send a clear request to info@ellock.se with your order number.

Exchanges
If you would like to exchange an item for another product, contact us at info@ellock.se and we will assist you.

Damaged or Defective Items
If your product arrives damaged or defective, contact us at info@ellock.se with a photo and description of the issue. We will provide a replacement or a refund if the problem was our mistake or the product was damaged during transit.

If you have any questions or need assistance, please don’t hesitate to contact us at info@ellock.se or +46 703056661. We’re here to make your experience as smooth as possible!